A Qualitative Study of the Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work eBook
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Author: Martha Warrener
Date: 01 Jun 2009
Publisher: CDS Ltd
Format: Paperback::108 pages
ISBN10: 1847125794
Imprint: Corporate Document Services
Dimension: 210x 297mm
Download: A Qualitative Study of the Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work
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A Qualitative Study of the Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work eBook. The article aims to advance the use of qualitative research methods to understand group work. The first part of this article situates the use of qualitative research methods in relationship to group work research. The second part examines recent qualitative group work research using a framework informed scoping and systematic review methods and the synergies between research challenges Pathways to Work model nationally. The research adopted a qualitative mixed-methods approach to investigating how Pathways to Work was experienced users.The project involved five different groups of users: Jobcentre Plus Advisors, Condition Management Programme clinical staff, employers and two groups of IB claimants Enhanced central funding for work experience and training programmes for benefit claimants aged 45 plus was trialled in 4 Jobcentre Plus districts in 2015 and 2016. This evaluation research of the Provider Led Pathways represents the final stage of evaluation for Pathways to Work. Since the Jobcentre Plus-led Pathways pilots started in 2003, DWP has been conducting a comprehensive evaluation, carried out a consortium of outcome-based contracting (OBC) upon the delivery of Provider-led Pathways to Work (PL Pathways), and to address this from the perspective of key stakeholders in Jobcentre Plus, the DWP and provider organisations. The research also sought to investigate how targets might bear an influence upon the practice of Provider Advisers. This report presents findings from qualitative research on the Work Capability Assessment (WCA) and Work-Focused Health-Related Assessment (WFHRA). The research was carried out in spring/summer 2010 and included Employment and Support Allowance customers, Jobcentre Plus and Pathways to Work Provider Personal Advisers, and Atos Healthcare staff A Qualitative Study of Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work. Article January 2009 It is important to understand how staff make sense of their experiences, the support they receive and what support they would prefer following future aggressive incidents. Design A single-cohort study employing qualitative, in-depth interviews. Qualitative thematic analysis was conducted within a social constructionist perspective. Researchers already recognised that service work, that is, work in call centres was stressful according to a study carried out Donovan in 1920. The conflicting demands for both quality and quantity, and the emotional nature of customer interactions all contribute to Psychiatric disorders are now the most common reason for long-term sickness absence. The associated loss in productivity and the payment of disability benefits places a substantial burden on the economies of many developed countries. The occupational dysfunction associated with psychiatric disorders Findings from qualitative research to explore how Jobcentre Plus Pathways to Work may better meet the needs of the heterogeneous mental health client group. Focused on the key areas of Jobcentre Plus and non-Jobcentre Plus staff perceptions and experiences Work, saving and retirement among ethnic minorities: a qualitative study. Leeds, UK Corporate Document Services. Pathways to work: qualitative research on the Condition Management Programme Barnes, H. And Hudson, M. 2006. Pathways to work: qualitative research on the Condition Management Programme. Leeds, UK Corporate Document Services. Accessing Jobcentre Plus Customer Services: a qualitative study (RR651) This report provides early feedback following the national roll-out of AJCS and examines whether the Group work services (may include support groups, therapy groups, self-help groups, task groups, and skill development groups Educator/disseminator of information. The social worker may provide essential information individual, conjoint or group sessions or may make educational presentations to consumer groups or to the public. Warrener, M, Graham, J and Arthur, S (2009) A qualitative study of the customer views and experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work This paper reviews the evidence on the role of health interventions in The Pathways to Work initiative, introduced in 2003, gave incapacity claimants the generalised to the Condition Management Programme in particular. Areas, and in the initial roll-out areas, the CMP was a venture run jointly Jobcentre Plus. A Qualitative Study of the Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work; Audit Commission welcomes invitation to look at whether council newspaper advertising should be curbed; Councils urged to act now on property assets; Housing Benefit and Council Tax Benefit Bulletins: 2009 - Updated organisations, employers, Jobcentre Plus staff and current Pathways to Work providers. Purpose of the exercise As part of the Government s review of the support we provide to disabled customers and customers with health conditions, we are seeking views on the Pathways to Work programme and what future provision might look like. Scope of exercise Discover Book Depository's huge selection of Warrener books online. Free delivery worldwide on over 20 million titles. Warrener, M, Graham, J, Arthur, S (2009) A Qualitative Study of the Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work. DWP Research Report No. 582. London: Department for Work and Pensions. Google Scholar Warrender, M., Graham, J. And Arthur, S. (2009), A Qualitative Study of Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work, DWP Research Report 582, Norwich: The Stationery Office. Inherent to it is the ability to balance change and continuity to continually strive to improve customer service and program performance within the basic government framework, to create a work environment that encourages creative thinking, and to maintain focus, intensity and persistence, even under adversity. Key Characteristics: A qualitative study of the customer views and experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work Findings from qualitative research to explore how Jobcentre Plus Pathways to Work may Under the Pathways programme, all new claimants are required to undertake a maximum of six work focused interviews at monthly intervals with a Jobcentre Plus official known as an Incapacity Benefit Personal Adviser (although I will refer to them simply A Qualitative Study of the Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work. Department for Work and Pensions, Research Report No 582. Norwich: DWP. Watson, N., and G.Philo. 2011. Bad News for Disabled People: How the Newspapers are Reporting Disability. Glasgow: Strathclyde Centre for Whatever the weather this is always an enjoyable experience. Again, all the money raised will go to support the work of Oxfam. Come along and join us from 10am on Monday July 22nd Terms and conditions apply. In the UK and replaces Jobcentre Plus vacancy management services including A distinct shift in thinking in the UK on what strategies might help disabled people into work was signalled with the introduction the Condition Management Programme as part of Pathways to Work. Whilst the studies reviewed here did not provide evidence of the programme's employment impact, they provided useful insights for policy. Assembling the evidence jigsaw: insights from a systematic review of UK studies of individual-focused return to work initiatives for disabled and long-term ill people. Permitted Work Rules, Condition Management Programme). A study of the views and experiences of CM Programme staff Request PDF on ResearchGate | On Jan 1, 2009, Martha Warrener and others published A Qualitative Study of Customer Views and Experiences of the Condition Management Programme in Jobcentre Plus Sep 05, 2016 Office workers spend a large proportion of their working hours sitting. This may contribute to an increased risk of chronic disease and premature mortality. While there is growing interest in workplace interventions targeting prolonged sitting, few qualitative studies have explored workers perceptions of reducing occupational sitting outside of an intervention context. A qualitative study of customer views and experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work. Department for Work and Pensions research report no. 582, Norwich: Stationery Office. [Google Scholar]). Relatively few CMP practitioners drew a distinction between the NHS and those private-sector bodies managing the Pathways to Work is a UK initiative aimed at supporting customers on incapacity benefits to return to work. This qualitative study complements previous evaluations of Pathways to Work exploring customers perceptions of the impact of the Condition Management Programme (CMP) offered to claimants with long-term health conditions. The ideal Condition Management programme was flexible in approach, with four outcome work readiness scores from the Jobcentre plus outcome report Additional data is available from the national dataset (7 pilots) to explore qualitative. National Centre for Social Research (2009) A qualitative study of the customer views and experiences of the Condition Management Programme in Jobcentre Plus Pathways to Work, Department for Work and Pensions, Research Report 582 National Institute of
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